Warranty and Return Policy - Micro DOT Helmet Co.

Warranty and Return Policy

WARRANTY:

  • Micro DOT Helmets are Warranted for a Lifetime against all Safety Defects
  • Micro DOT Helmets have Free Replacement if Damaged in a Verifiable Accident. (Copy of the Police/Accident Report Required)

    RETURN POLICY:

    • Exchanges: You may exchange your product for a different size or, model. It MUST be unused, un-damaged and in re-sellable condition.  Your replacement item will be mailed at our expense the same day as the return item is received, in most cases. Simply return the helmet undamaged and in new condition to MicroDOT Helmet Co. 780 W Debbie Ln. Suite 201, Mansfield, TX 76063
    • Refunds: A refund request will be honored if all exchange conditions are met and returned item is received within 30 days of delivery date. The refund will be issued when the returned item has been received in new and undamaged condition. Simply return the helmet to MicroDOT Helmet Co. 780 W Debbie Ln Suite 201, Mansfield, TX 76063
    • AMAZON Refunds: Must follow Amazon refund procedures
    • Shipping Errors: In the unlikely event we sent the wrong item, we will assume all cost for the return and exchange of your item. 

    Thank you for choosing SkootDog Motorcycle Leather & Gear to "Scratch That Itch"!

    By making a purchase online from MicroDOT LLC, you agree that MicroDOT LLC, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. In the unlikely event that an item is listed at a price or with incorrect information due to typographical error MicroDOT LLC shall have the right to cancel any orders placed for the product listed at the incorrect information.

    MicroDOT LLC is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, network shutdown, or any circumstances which may have caused your package to not be delivered on time.

    MICRODOT HELMETS.com makes delivery of your purchase simple and easy. Just place your order with us and it will be delivered right to your door. FAST!

    Please keep in mind that it is our goal to ship your order fast after it is placed. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Shipping times are average estimates only. 

    If you would like to purchase overnight shipping, please get in touch with our office during normal business hours, 10 AM-6 PM, CST, Monday through Friday, excluding holidays. 

    Terms & Conditions:
    - Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only.
    - Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.

    Your electronic signature "X" made at purchase confirms you have read the Terms and Conditions of Sale Agreement and Warranty Policy and has the same effect as if You signed it in ink.

    Electronic Signatures.
    You acknowledge that by clicking on the "X" button on “I agree to the Terms and Conditions of Sale Agreement and Warranty policy, You are indicating your full intent and full agreement to all terms and conditions of this sale agreement and warranty policy and that your clicking YES and Place Order Button, shall constitute your signature on this agreement.

    WAREHOUSE & SHIPPING

    We ship within 24 hours of your order.  Your product order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials.

    On shipments every unit is thoroughly checked prior to shipping, to help ensure everything is correct. We also package our items in the safest packaging to further help eliminate shipping damage.

    Once your order is packed, it is scanned into the tracking system for your convenience.

    We ship via USPS, UPS or FED-EX Ground. Next Day Air and 2nd DAY Air deliveries are also available at not additional cost.

    * Note shipping times listed or are verbally given on the phone are estimates only. MICRODOT HELMETS.com does not guarantee any exact shipping time. We do our very best to give you an accurate estimate of shipping and processing times. Order processing is 2-5 business days. During holiday seasons, transit time may be longer. Orders may not be canceled or refused due to extended transit schedules. for the best results, if you have a (birthday, holiday gift, etc) always order far enough in advance. We are not responsible for any exact delivery times.

    URGENT!  SHIPPING INSPECTION INFORMATION

    It is vital that you inspect your shipment immediately upon arrival and note ANY damages to shipment. You must also report any damages to MICRODOT HELMETS.com by email at bigdog@kootdog.com or by phone at 817-276-9090 within 24 hours of receiving your shipment in order for us to file a claim for any damages. If a shipment is refused without approval of MICRODOT HELMETS.com the restocking fee and shipping charges will apply.

    Delivery can take an average of anywhere from 3-10 business days from your order date, depending on your location, weather, traffic conditions and time of the year. We use UPS, FEDEX, and other major carriers for shipping on all orders.

    STOCK STATUS

    Items that are available for immediate delivery will normally ship within 24 to 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you promptly to give exact status of any order you place with us.


    Michael (Mad Dog) Lowthorp
    CEO SkootDog LLC / MicroDOT LLC.
    (817)478-0497