Warranty and Return Policy

WARRANTY:

  • Micro DOT Helmets are Warranted for a Lifetime against all Safety Defects
  • Micro DOT Helmets have Free Replacement if Damaged in a Verifiable Accident. (Copy of the Police/Accident Report Required)

RETURN POLICY:

  • Exchanges: You may exchange your product for a different size or model. It MUST be unused, undamaged, and in re-sellable condition. Your replacement item will be mailed at our expense the same day as the returned item is received, in most cases. Return the helmet undamaged and in new condition to Micro DOT Helmets 780 W Debbie Ln. Suite 201, Mansfield, TX 76063
  • Refunds: A refund request will be honored if all exchange conditions are met, and the returned item is received within 30 days of the delivery date. The refund will be issued when the returned item has been received in new and undamaged condition. Return the helmet to Micro DOT Helmet 780 W Debbie Ln Suite 201, Mansfield, TX 76063
  • AMAZON Refunds: Must follow Amazon refund procedures
  • Shipping Errors: In the unlikely event we sent the wrong item, we will assume all costs for the return and exchange of your item. 

Thank you for choosing Micro DOT Helmets Company

By making a purchase online from Micro DOT Helmets, you agree that Micro DOT Helmets, its owners, directors, officers, employees, or other representatives shall not be liable for damages of any kind, including without limitation direct, indirect, compensatory, special incidental, punitive, or consequential damages. Micro DOT Helmets shall have the right to cancel any orders placed for the product listed at the wrong information in the unlikely event that an item is listed at a price or incorrect information due to typographical error.

Micro DOT LLC is not responsible for incorrectly delivered or late shipments due to carrier mistakes, acts of God, network shutdown, or any circumstance that may have caused your package not to be delivered on time.

Micro DOT Helmets makes the delivery of your purchase simple and easy. Just place your order with us, and it will be delivered right to your door. FAST!

Please keep in mind that it is our goal to ship your order fast after it is placed. We do not ship on Saturdays, Sundays, or Holidays. Any orders placed on Saturday or Sunday will be processed the next business day. Shipping times are average estimates only. 

If you would like to purchase overnight shipping, please get in touch with our office during regular business hours, 10 AM-6 PM, CST, Monday through Friday, excluding holidays. 

Terms & Conditions:

- Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only.

- Offer is limited to stock on hand, is nontransferable, and is not redeemable for cash.

 

Electronic Signatures. 

By clicking the "Place Order" button, you made a purchase that confirms that you have read the Terms and Conditions of Sale Agreement and Warranty Policy and has the same effect as if you signed an order in ink. 

 

Warehouse & Shipping.

We ship within 24 hours of your order. Your product order is carefully packed to protect against shipping damage. We use environmentally friendly packing and recycle surplus cardboard, plastic, and other materials.

On shipments, every unit is thoroughly checked before shipping, to help ensure everything is correct. We also package our items in the safest packaging to further help eliminate shipping damage.

Once your order is packed, it is scanned into the tracking system for your convenience.

We ship via USPS, UPS, or FED-EX Ground. Next Day Air and 2nd DAY Air deliveries are also available at no additional cost.

* Note shipping times listed or are verbally given on the phone are estimates only. Micro DOT Helmets does not guarantee the exact shipping time. We do our very best to provide you with an accurate estimate of shipping and processing times. Order processing is 2-5 business days. During holiday seasons, transit time may be longer. Orders may not be canceled or refused due to extended transit schedules. For the best results, if you have a (birthday, holiday gift, etc.), always order far enough in advance. We are not responsible for any exact delivery times.

URGENT! SHIPPING INSPECTION INFORMATION

You must inspect your shipment immediately upon arrival and note ANY damages to delivery. You must also report any damages to Micro DOT Helmets by email at bigdog@kootdog.com or by phone at 817-276-9090 within 24 hours of receiving your shipment for us to file a claim for any damages. If a shipment is refused without Micro DOT Helmets approval, restocking fee and shipping charges will apply.

Delivery can take an average of 3-10 business days from your order date, depending on your location, weather, traffic conditions, and time of the year. We use UPS, FedEx, and other major carriers for shipping on all orders.

 

STOCK STATUS

Items that are available for immediate delivery will typically ship within 24 to 48 hours. Remember that Saturday and Sunday are not shipping days. There may be a rare instance when we are temporarily out of stock on a particular item. This does not happen often. We will contact you promptly to inform you that the item you purchased is temporarily out of stock. We will contact you immediately to give the exact status of any order you place with us.